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Based on the keenness of the Ministry of Human Resources and Emiratisation to involve the public in developing and improving its services and policies, topics are periodically raised on the website sharik.ae

Customer Care

The Ministry of Human Resources and Emiratization has launched "Tawasul" Integrated System for communication and customer care which includes eight interactive, electronic and smart subsystems and services for effective communication which are (main call center 80060, the customer relation management center that has four ISO accredited certificates (Series 10000) since 2015, the interactive account statement and the social  media channels which is the first of its kind in the country, the e-mail channel, the technical support for establishments, direct chat and the innovative service quality assessment system for service canters' customers through the Ministry's website) in order to allow customers to obtain the Ministry's services directly and promptly 24 hours and supported them with CRM system for customer's voice through which comments, suggestions and inquiries can be recorded and communicated with the decision makers in the Ministry to respond to them within the specified time. The Ministry has also developed the hotline service of the call center to ensure the provision of labour dispute resolution services immediately over the phone and provided it with a voice print for employers and workers to speed up and facilitate completion of services.

This advice aims to monitor opinions and proposals to develop mechanisms, initiatives and programs in support of Tawasul and customers care system and to provide the best regulations, legislation and services for those involved in the labour market. 

Eexpected Decisions of implementation:
Work mechanisms, initiatives and programs that support Tawasul for customer care.  



  • Proactive service development
  • Develop services in the unified government platform
  • Develop a call center to provide the ministry's informational and procedural services
  • Developing a communication system

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